Queues
Adding Teams To Queues
Overview You can control who has access to queues at an organisation level. When you add an organisation to a queue, all users that belong to that organisation will have access to that queue. Check here how to create a queue. Add New Organisation To ...
Adding A Queue
Overview The Queues screen, helps you to manage your team's workload. You can create as many queues as you like and can either move conversations to these queues manually or have a bot move them where relevant. Through the use of queues you will be ...
Queue settings and behaviour
Overview Decide how you want your Queue to assign conversations when they enter a queue or what do with conversation when an user logs in or logs out. Also set a value in the Max Open Conversations to limit the conversations that can be assigned to a ...