New Releases

New Releases


This article will be continuously updated with the latest release information.  

02/06/25 - Insights V2.0

We're excited to announce the launch of Insights V2.0, a revolutionary upgrade to our analytics platform that transforms how you interact with your data.


What's New

Insights V2 introduces intelligent role-based dashboards that automatically prioritise the metrics and insights most relevant to your specific function and responsibilities. Whether you're in finance, implementations, operations, or leadership, you'll see exactly what matters most to your role—front and centre.


Key Benefits

  • Personalised Analytics
    : Dashboards that focus on your role and priorities
  • Enhanced Performance
    : Our most powerful analytics engine to date
  • Streamlined Workflow
    : Access critical insights faster with intelligent data prioritisation
  • Improved Decision Making
    : Focus on the metrics that drive results in your area


Availability

Insights V2 is now available to all users with Insights access on Webio EU. You can try the new experience immediately by clicking the "Insights V2.0" button in your current dashboard.


Transition Timeline

On the 1st July , we'll be switching all EU users to Insights V2 as the default dashboard experience. During this period, you can switch between the current version and V2 to familiarise yourself with the new features.  After the 1sy July you will be able to access V1 of the dashboard until 1st August.  After 1st August v1 will no longer be available. 


Getting Started

Simply click the "Insights V2.0" button in your existing Insights dashboard to explore the new role-based interface. For questions or support during the transition, contact our customer success team.

 

19/05/25 - Reopen closed conversations

Closed conversations can now be reopened from the conversation screen on newapp.webio.com

09/04/25 - Attachments on Webchat

Attachments can now be sent and received on webchat

13/02/25 - Simple character count on quick campaign

A character counter and disclaimer message have been added to the quick campaign input field. 




05/02/25 - Websockets on conversation screen

Performance improvement for the conversation screen, upgrading to websockets on newapp.webio.com

07/01/25 - Share bots in web application

Enhanced feature - The ability to share bots to sub organisations has been added to the new web application.  Sub organisations will also need access to the channel ID being used in the shared bot. 
  1. https://knowledge.webio.com/portal/en/kb/articles/sharing-bots-9-1-2025
10/12/24 - Jumping in bot screen

Improved user experience - User will no longer experience jumps in the bot section when using the dropdowns in a step

09/12/24 - removal of space bar navigation from bot screen

Improved user experience - Users will no longer need to hold the space bar when moving around the bot screen canvas.

03/12/24 - Webchat custom values

Enhanced feature - Bots can now use custom values within webchat channel.

14/11/24 - Smoother scroll on botlet send

Improved user experience - For organisations with a large number of bots, these are now easier to scroll through when sending from the agent send screen. 

23/10/24 - Increase in font size

Improved user experience - Following user feedback we have increased the font size to improve readability.

23/10/24 - Conversation Display Performance

Performance improvement - Increased performance in the handling of conversations to ensure faster displays.

08/10/24 - Conversation Card and Window Update

Improved user experience - Colours showing the conversations new into queue and unreplied to conversations have been standardised.  Messages in the conversation window have had a colour refresh and icons added for channel type and automated messages. 
  1. https://knowledge.webio.com/portal/en/kb/articles/conversations-screen-elements
  2. https://knowledge.webio.com/portal/en/kb/articles/order-and-colouring-of-the-conversations-9-10-2024
11/09/24 - Insights for Queue Management and Agent Activity

Enhanced feature - The insight for the agent activity by hour and the queue management are now available on your Insights tab. 

Agent Activity by Hour shows you agent activity throughout the day, allowing you to plan and manage resource.  To take a look, click into Logged Agents and scroll.  Here you will see a visual showing the messages sent per hour.  This can be filtered to only show specific agents if you need to.  This uses cached data refreshed every 15 minutes. 



Click on Live Queue Management in Insights to check on unanswered conversations in your queues.  This is live data and will update each time you click into the visual.  We apply groupings to the time to make it easier to read.  You can also apply the filters as required e.g. you could filter to just show anything over x amount of time.  






21/08/24 - In App Notifications

Stay on top of your tasks with the new Webio Notification System! This system notifies users whenever a new conversation is assigned to them.

Please note: The notification system does not activate when a new inbound message is received or when a conversation simply enters a queue. Instead, it follows the assignment rules of the queue where the conversation is stored. For example:

  • Round-robin assignment rule: When a conversation enters a queue configured with a round-robin assignment rule, and the user settings are enabled to receive notifications, the system will notify the user as soon as the conversation is assigned to them.

  • Least busy assignment rule: Similarly, in queues configured with the least busy assignment rule, the system will notify the user when a conversation is assigned to them based on this rule.

  • Self-selection queue: These queue types are not compatible with notifications as there is no auto assignment (users will still be notified when they sends a message and the conversation gets assigned to them)


    • Related Articles

    • Webio Webhook - What it does (New Web App)

      Overview Using Webio's webhook you can configure your endpoints within your Webio organisation to post or retrieve data. Identifying the request is from us To generate the JWT header you need the api key from your Webio organisation, your secret key ...
    • Setup your Organization

      Overview To access the Organizations screen, from the navigation panel on the left-hand side, click on Settings, then Organizations; From here you can control your organization's settings and all your sub orgs. When you create a new organization or ...
    • Webhooks within your bots (New Web App)

      Overview Webhooks allow you to use real time information within your Webio bots. This can be used to provide customers' up to date information within the conversation or to configure logic decisions within your bot based on information provided from ...
    • Listening Steps To Gather Data (New Web App)

      Overview The Listening steps can be used to gather responses and store them in either Data fields or in Customer ID fields. If you store the response as a Customer ID then that value will display in the conversation screen and in reports and webhooks ...
    • Logging into Webio for the first time

      Overview Once your Webio user account has been created you will receive an email with a link to set your password. If the email hasn't been received, check in your junk folder. Don't have a user account yet? Contact your administrator or email ...