New Releases
This article will be continuously updated with the latest release information.
02/06/25 - Insights V2.0
We're excited to announce the launch of Insights V2.0, a revolutionary upgrade to our analytics platform that transforms how you interact with your data.
What's New
Insights V2 introduces intelligent role-based dashboards that automatically prioritise the metrics and insights most relevant to your specific function and responsibilities. Whether you're in finance, implementations, operations, or leadership, you'll see exactly what matters most to your role—front and centre.
Key Benefits
- Personalised Analytics: Dashboards that focus on your role and priorities
- Enhanced Performance: Our most powerful analytics engine to date
- Streamlined Workflow: Access critical insights faster with intelligent data prioritisation
- Improved Decision Making: Focus on the metrics that drive results in your area
Availability
Insights V2 is now available to all users with Insights access on Webio EU. You can try the new experience immediately by clicking the "Insights V2.0" button in your current dashboard.
Transition Timeline
On the 1st July , we'll be switching all EU users to Insights V2 as the default dashboard experience. During this period, you can switch between the current version and V2 to familiarise yourself with the new features. After the 1sy July you will be able to access V1 of the dashboard until 1st August. After 1st August v1 will no longer be available.
Getting Started
Simply click the "Insights V2.0" button in your existing Insights dashboard to explore the new role-based interface. For questions or support during the transition, contact our customer success team.
19/05/25 - Reopen closed conversations
Closed conversations can now be reopened from the conversation screen on newapp.webio.com
09/04/25 - Attachments on Webchat
Attachments can now be sent and received on webchat
13/02/25 - Simple character count on quick campaign
A character counter and disclaimer message have been added to the quick campaign input field.
05/02/25 - Websockets on conversation screen
Performance improvement for the conversation screen, upgrading to websockets on newapp.webio.com
07/01/25 - Share bots in web application
Enhanced feature - The ability to share bots to sub organisations has been added to the new web application. Sub organisations will also need access to the channel ID being used in the shared bot.
10/12/24 - Jumping in bot screen
Improved user experience - User will no longer experience jumps in the bot section when using the dropdowns in a step
09/12/24 - removal of space bar navigation from bot screen
Improved user experience - Users will no longer need to hold the space bar when moving around the bot screen canvas.
03/12/24 - Webchat custom values
Enhanced feature - Bots can now use custom values within webchat channel.
14/11/24 - Smoother scroll on botlet send
Improved user experience - For organisations with a large number of bots, these are now easier to scroll through when sending from the agent send screen.
23/10/24 - Increase in font size
Improved user experience - Following user feedback we have increased the font size to improve readability.
23/10/24 - Conversation Display Performance
Performance improvement - Increased performance in the handling of conversations to ensure faster displays.
08/10/24 - Conversation Card and Window Update
Improved user experience - Colours showing the conversations new into queue and unreplied to conversations have been standardised. Messages in the conversation window have had a colour refresh and icons added for channel type and automated messages.
- https://knowledge.webio.com/portal/en/kb/articles/conversations-screen-elements
- https://knowledge.webio.com/portal/en/kb/articles/order-and-colouring-of-the-conversations-9-10-2024
11/09/24 - Insights for Queue Management and Agent Activity
Enhanced feature - The insight for the agent activity by hour and the queue management are now available on your Insights tab.
Agent Activity by Hour shows you agent activity throughout the day, allowing you to plan and manage resource. To take a look, click into Logged Agents and scroll. Here you will see a visual showing the messages sent per hour. This can be filtered to only show specific agents if you need to. This uses cached data refreshed every 15 minutes.
Click on Live Queue Management in Insights to check on unanswered conversations in your queues. This is live data and will update each time you click into the visual. We apply groupings to the time to make it easier to read. You can also apply the filters as required e.g. you could filter to just show anything over x amount of time.
21/08/24 - In App Notifications
Stay on top of your tasks with the new Webio Notification System! This system notifies users whenever a new conversation is assigned to them.
Please note: The notification system does not activate when a new inbound message is received or when a conversation simply enters a queue. Instead, it follows the assignment rules of the queue where the conversation is stored. For example:
Round-robin assignment rule: When a conversation enters a queue configured with a round-robin assignment rule, and the user settings are enabled to receive notifications, the system will notify the user as soon as the conversation is assigned to them.
Least busy assignment rule: Similarly, in queues configured with the least busy assignment rule, the system will notify the user when a conversation is assigned to them based on this rule.
Self-selection queue: These queue types are not compatible with notifications as there is no auto assignment (users will still be notified when they sends a message and the conversation gets assigned to them)
Learn more here In App Notifications & Queue settings and behaviour
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