New Releases
This article will be continuously updated with the latest release information.
07/01/25 - Share bots in web application
Enhanced feature - The ability to share bots to sub organisations has been added to the new web application. Sub organisations will also need access to the channel ID being used in the shared bot.
10/12/24 - Jumping in bot screen
Improved user experience - User will no longer experience jumps in the bot section when using the dropdowns in a step
09/12/24 - removal of space bar navigation from bot screen
Improved user experience - Users will no longer need to hold the space bar when moving around the bot screen canvas.
03/12/24 - Webchat custom values
Enhanced feature - Bots can now use custom values within webchat channel.
14/11/24 - Smoother scroll on botlet send
Improved user experience - For organisations with a large number of bots, these are now easier to scroll through when sending from the agent send screen.
23/10/24 - Increase in font size
Improved user experience - Following user feedback we have increased the font size to improve readability.
23/10/24 - Conversation Display Performance
Performance improvement - Increased performance in the handling of conversations to ensure faster displays.
08/10/24 - Conversation Card and Window Update
Improved user experience - Colours showing the conversations new into queue and unreplied to conversations have been standardised. Messages in the conversation window have had a colour refresh and icons added for channel type and automated messages.
- https://knowledge.webio.com/portal/en/kb/articles/conversations-screen-elements
- https://knowledge.webio.com/portal/en/kb/articles/order-and-colouring-of-the-conversations-9-10-2024
11/09/24 - Insights for Queue Management and Agent Activity
Enhanced feature - The insight for the agent activity by hour and the queue management are now available on your Insights tab.
Agent Activity by Hour shows you agent activity throughout the day, allowing you to plan and manage resource. To take a look, click into Logged Agents and scroll. Here you will see a visual showing the messages sent per hour. This can be filtered to only show specific agents if you need to. This uses cached data refreshed every 15 minutes.
Click on Live Queue Management in Insights to check on unanswered conversations in your queues. This is live data and will update each time you click into the visual. We apply groupings to the time to make it easier to read. You can also apply the filters as required e.g. you could filter to just show anything over x amount of time.
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