New Releases
This article will be continuously updated with the latest release information.
13/02/25 - Simple character count on quick campaign
A character counter and disclaimer message have been added to the quick campaign input field.
05/02/25 - Websockets on conversation screen
Performance improvement for the conversation screen, upgrading to websockets on newapp.webio.com
07/01/25 - Share bots in web application
Enhanced feature - The ability to share bots to sub organisations has been added to the new web application. Sub organisations will also need access to the channel ID being used in the shared bot.
10/12/24 - Jumping in bot screen
Improved user experience - User will no longer experience jumps in the bot section when using the dropdowns in a step
09/12/24 - removal of space bar navigation from bot screen
Improved user experience - Users will no longer need to hold the space bar when moving around the bot screen canvas.
03/12/24 - Webchat custom values
Enhanced feature - Bots can now use custom values within webchat channel.
14/11/24 - Smoother scroll on botlet send
Improved user experience - For organisations with a large number of bots, these are now easier to scroll through when sending from the agent send screen.
23/10/24 - Increase in font size
Improved user experience - Following user feedback we have increased the font size to improve readability.
23/10/24 - Conversation Display Performance
Performance improvement - Increased performance in the handling of conversations to ensure faster displays.
08/10/24 - Conversation Card and Window Update
Improved user experience - Colours showing the conversations new into queue and unreplied to conversations have been standardised. Messages in the conversation window have had a colour refresh and icons added for channel type and automated messages.
- https://knowledge.webio.com/portal/en/kb/articles/conversations-screen-elements
- https://knowledge.webio.com/portal/en/kb/articles/order-and-colouring-of-the-conversations-9-10-2024
11/09/24 - Insights for Queue Management and Agent Activity
Enhanced feature - The insight for the agent activity by hour and the queue management are now available on your Insights tab.
Agent Activity by Hour shows you agent activity throughout the day, allowing you to plan and manage resource. To take a look, click into Logged Agents and scroll. Here you will see a visual showing the messages sent per hour. This can be filtered to only show specific agents if you need to. This uses cached data refreshed every 15 minutes.
Click on Live Queue Management in Insights to check on unanswered conversations in your queues. This is live data and will update each time you click into the visual. We apply groupings to the time to make it easier to read. You can also apply the filters as required e.g. you could filter to just show anything over x amount of time.
21/08/24 - In App Notifications
Stay on top of your tasks with the new Webio Notification System! This system notifies users whenever a new conversation is assigned to them.
Please note: The notification system does not activate when a new inbound message is received or when a conversation simply enters a queue. Instead, it follows the assignment rules of the queue where the conversation is stored. For example:
Round-robin assignment rule: When a conversation enters a queue configured with a round-robin assignment rule, and the user settings are enabled to receive notifications, the system will notify the user as soon as the conversation is assigned to them.
Least busy assignment rule: Similarly, in queues configured with the least busy assignment rule, the system will notify the user when a conversation is assigned to them based on this rule.
Self-selection queue: These queue types are not compatible with notifications as there is no auto assignment (users will still be notified when they sends a message and the conversation gets assigned to them)
Learn more here In App Notifications & Queue settings and behaviour
Related Articles
Setup your Organization
Overview To access the Organizations screen, from the navigation panel on the left-hand side, click on Settings, then Organizations; From here you can control your organization's settings and all your sub orgs. When you create a new organization or ...Listening Steps To Gather Data (New Web App)
Overview The Listening steps can be used to gather responses and store them in either Data fields or in Customer ID fields. If you store the response as a Customer ID then that value will display in the conversation screen and in reports and webhooks ...Logging into Webio for the first time
Overview Once your Webio user account has been created you will receive an email with a link to set your password. If the email hasn't been received, check in your junk folder. Don't have a user account yet? Contact your administrator or email ...Users
Overview The following documentation covers the new UI. If you are looking for information regarding the old one, please visit the following link. The Users screen gives you control on all the Webio accounts (Users) belonging to your Organization and ...User roles
Overview The user role assignment will determine what Webio's screen, the user can access within the Organization they are logged in. A Role permission is a way of granting or denying access to a certain resource or operation in Webio based on the ...