How To Set A Conversation Status
Overview
How To Set Status Against A Conversation
To set a Status against a conversation:
- Go to the Conversations Settings at the top of the Conversation Panel and click on the three dots icon.
- Select the required status from the list of available statuses.
Status can be chosen between the ones available to your organizational unit. If you require a new brand status please contact your administrator. If you are an administrator please contact support@webio.com - The Status will now display against the conversation and within the conversation history
How To Set A Status With A Bot
You can implement in your Bot a Set Status step. Set Status will stamp automatically the conversation with the chosen status when it reaches this point.
Speak to your Administrator if you can't see the Bot screen.
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