Move the conversation to another queue

Overview

To access the Conversation Settings, click the three dots at the top of the Conversation screen.

From here you can:

1. Move the conversation to another queue.
   
2. Set a status against the conversation.
   
3. Add customer's phone numbers or other channel identifiers to the Webio blocklist.
   
4. Unassign the conversation from yourself.
   
5. Close the conversation.
   

How to move the conversation to another queue

To move a conversation to another queue:

1. Go to the Conversations Settings at the top of the Conversation Panel and click on the three dots icon.
   

1. Select the queue where you want to move the conversation.

Your conversation has now been moved to the queue you have selected.

 

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