General
New Releases
This article will be continuously updated with the latest release information. 13/02/25 - Simple character count on quick campaign A character counter and disclaimer message have been added to the quick campaign input field. 05/02/25 - Websockets on ...
In App Notifications
Overview Stay on top of your tasks and never miss a beat with our new In App Notifications feature. When you are logged to Webio and a new conversation is assigned to you, you’ll receive an immediate notification, ensuring you’re always in the loop, ...
Useful Resources
Useful Resources: Find below some useful resources that can help you to build your first bot and get familiar with the Webio platform. Bots Step Types overview Flow Builder & Step types (webio.com) Build a bot on the new Web App How To Create ...
Bot sender IDs
Overview Before creating a bot you need to set up the channel sender IDs that the bot will be sent from. This will be dictated by the channel you want to create your bot for. How to configure sender IDs for your Webio Organizations Check how to set ...
Webio FAQ
General Why can't I log to my Webio account? If you can't log to your Webio Account, try first to clear your internet browser cache and cookies or to log in from incognito window or a different internet browser (Make sure you are entering your ...
Text Formatting on Webchat
Overview This article describes how to use the text formatting to enhance your customer webchat experience. This feature allows you to customize your messages text with different styles, such as bold, italic, strikethrough, and more. You can also ...
Flow Builder & Step types
Overview From Webio Bots screen, using our drag-and-drop interface, you can create conversation flows. Each "block" represents a piece of the conversation, such as a message, an action or waiting for an user input. When building a bot your can add ...
Logging into Webio for the first time
Overview Once your Webio user account has been created you will receive an email with a link to set your password. If the email hasn't been received, check in your junk folder. Don't have a user account yet? Contact your administrator or email ...