General
New Releases
This article will be continuously updated with the latest release information. 11/09/24 - Insights for Queue Management and Agent Activity The insight for the agent activity by hour and the queue management are now available on your Insights tab. ...
In App Notifications
Overview Stay on top of your tasks and never miss a beat with our new In App Notifications feature. When you are logged to Webio and a new conversation is assigned to you, you’ll receive an immediate notification, ensuring you’re always in the loop, ...
Useful Resources
Useful Resources: Find below some useful resources that can help you to build your first bot and get familiar with the Webio platform. Bots Step Types overview Step types (webio.com) Build a bot on the new Web App How To Create Outbound Bots ...
Bot sender IDs
Overview Before creating a bot you need to set up the channel sender IDs that the bot will be sent from. This will be dictated by the channel you want to create your bot for. How to configure sender IDs for your Webio Organizations Check how to set ...
Webio FAQ
General Why can't I log to my Webio account? If you can't log to your Webio Account, try first to clear your internet browser cache and cookies or to log in from incognito window or a different internet browser (Make sure you are entering your ...
Text Formatting on Webchat
Overview This article describes how to use the text formatting to enhance your customer webchat experience. This feature allows you to customize your messages text with different styles, such as bold, italic, strikethrough, and more. You can also ...
Step types
Overview Bots are created as a flow of steps. The Bot's automatic conversation will follow the flow according to the rules and the path you have configured. When you create a new step, you need to choose what type of step it is, configure it, and ...
Logging into Webio for the first time
Overview Once your Webio user account has been created you will receive an email with a link to set your password. If the email hasn't been received, check in your junk folder. Don't have a user account yet? Contact your administrator or email ...