Troubleshooting
WhatsApp Conversation Validity
WhatsApp Message Templates must be used to start a conversation or to send a reply 24 hours after the last message from the user. If you attempt to send a standard message (not a pre-approved template), this will be refused by WhatsApp. If you are ...
Bots not sending
If you have successfully uploaded a campaign (the campaign bar has turned green) but messages aren't being received then there are a few things you should check. Run the Data Export and check if any of the fields are showing an error. * Check the ...
Campaign not running
If you have uploaded a file but your campaign isn't running i.e. the campaign bar isn't turning green then here are a few pointers for you to check. Check that your file is named correctly. This needs to be identical to the name that was used on the ...
Unable to view conversations in my queue
If you are unable to view conversations within a queue that you have access to, try shutting down your browser and re-logging into the system.